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faq

my item arrived damaged or defective, what do i do?

please contact us as soon as you receive your package. if there are any items that are damaged or defective, please take a picture and don't hesitate to reach out. we want to make your space feel like royalty and ensure a high-quality product. contact us at royalflamescandles@gmail.com we will respond within 24-48 hours.

how long is shipping?

due to high temperatures, we will only ship items at the start of each week. if you order an item on a wednesday, it will not be shipped until the following week. 

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do you have free local pickup?

yes, we have local pickup for anyone living in the southern california area. order will have to be placed 3 days prior to pick up time. pickups will only be available from friday-sunday. please send us an email if you are interested in a local pickup.

what is the processing time?

please allow up to 2-3 business days for your order to be processed. once shipped your order should arrive within 3-7 business days. if there is an issue with your order please contact us as soon as possible.

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